Partner with instED and reimagine patient care with excellent outcomes

Partnering with instED will help your organization improve patient outcomes and significantly reduce the cost of avoidable emergency department visits and the hospital admissions that often follow.

The innovative, member friendly and
cost efficient, in-home urgent care solution

Our company is dedicated to helping our customers reduce costs that are associated with avoidable Emergency Department (ED) visits, while providing members with the highest level of urgent medical care right in the comfort of their own home.

Working together to power patient care

8.6 out of 10
patient satisfaction scores based on how likely they were to recommend instED to family or friends.
of visits avoided an emergency department or inpatient admission within 3 days.
estimated cost savings to a key customer in 2020.

Pioneered, proven and perfected with CCA

We partnered with Commonwealth Care Alliance® (CCA), an integrated care system influencing innovative models of complex care nationwide. From its inception in October 2014, the instED pilot program with CCA responded to thousands of visits and treated conditions ranging from respiratory, cardiac and gastrointestinal illnesses, to infectious diseases and wound care.  

We successfully achieved excellent outcomes, leading to improved quality, lower costs and higher satisfaction rates.

Innovative technology platform: instED Now

instED is supported by a comprehensive technology platform called instED Now.

instED Now uses leading technology and security protocols to provide a safe, secure and user-friendly way to request an instED visit. In addition, the technology platform allows paramedics to actively engage in the care process and document all necessary information along the way. 

Don’t take our word for it.
See what partners are saying.

Chuck Jones, President & Chief Executive Officer, Harbor Health

“From the very beginning of our partnership, instED has exceeded our expectations. Our patients receive wonderful, compassionate urgent care in the comfort and safety of their homes, while our providers have an effective and timely solution that helps them care for their patients and avoid unnecessary visits to an Emergency Department. Finally, our partnership with instED is fiscally responsible, making it a viable long-term solution for Harbor Health.”

News and Publications

instED brings mobile integrated health solution to Rhode Island

February 24, 2022 – instED


Sebastiaan Foppema named General Manager of instED

September 18, 2020 – Boston Business Journal


Mobile integrated health programs with paramedics should be on the front line of the COVID-19 fight

August 21, 2020 – STAT News


Five Strategies to Expand Palliative Care in Safety-Net Populations

February 19, 2020 – NEJM Catalyst


Mass. lawmakers approve expansion of mobile health program

August 8, 2019 – Industry Press


Cost-Saving Care Program Approved for Statewide Expansion

August 7, 2019 – State House News Service


Case study: Community Paramedicine Saves Organization $6M in 1 Year

February 18, 2019 – Healthcare Financial Management Association


A new role for paramedics: treating patients at home

August 29, 2018 – The Boston Globe