Get On-Demand Care at Home
When you don’t feel well and don’t know where to turn, instED brings high-level treatment right to you. No waiting rooms. No travel. Just same-day, professional care in the comfort of home.
It’s Simple
Call or Request Online
Call 833-946-7833 anytime or request online. Calls made after 10:00 p.m. will be returned the following morning.
We Come to You
Our mobile health provider arrives at your home (or wherever you are) with everything needed to treat you. Most visits happen within 3 hours.
Get Treatment
We perform tests, provide treatment, and give you medication if needed. The average visit takes about an hour, and we share information with your regular healthcare provider after the visit is completed.
Is This Right for Me?
instED is built to treat urgent medical problems that would normally send you to the ED, but can be safely treated outside the hospital. Think UTIs, flu, dehydration, breathing trouble, minor injuries, and more.
Not sure? Call us.
Our registered nurses can help you decide if instED is right for your situation. If not, they’ll advise you on other options. Call 833-946-7833.
Common Conditions
We handle many of the urgent medical problems you might go to the emergency department for:
Infections
UTIs, skin infections, respiratory infections (flu, COVID-19, pneumonia)
Chronic Disease Flare-Ups
COPD, asthma flare-ups, heart failure symptoms, diabetes issues, high blood pressure
Injuries
Falls, minor wound care, sprains and strains
Illness
IV fluids for dehydration, nausea, vomiting, diarrhea
Other
Wound care, medication reactions, pain, and more
What We Bring:
Rapid blood and urine tests
Rapid flu, COVID and strep tests
Breathing treatments
EKG
IV fluids and medications
Wound care supplies
When to Call 911
Go to the ER or call 911 if you have:
- Chest pain or heart attack symptoms
- Stroke symptoms (face drooping, arm weakness, speech difficulty)
- Severe bleeding
- Loss of consciousness
- Severe allergic reaction
- Any life-threatening emergency
For Health Plan Members
If your insurance plan partners with instED, an in-home visit may be fully covered as part of your benefits.
Covered Plans
- Many Medicare Advantage plans
- Select Medicaid managed care plans
What You’ll Pay
- Medicare Advantage members: Typically $0–$50 copay
- Medicaid members: $0 copay with plan coverage
- Self-pay: See pricing below
No surprise bills.
We verify your coverage before the visit so you know exactly what you’ll pay. Contact your health plan with specific copay questions.
Clear, Upfront Pricing
One flat rate
Per Visit
$ 399
/ Visit
Includes all services provided in the home: the medical evaluation, tests, treatments, and first-dose medications
What’s included
Prescriptions purchased at the pharmacy and any send-out labs (if needed) are not covered as part of the cost.
What People Are Saying
4.9 out of 5 stars (based on 600+ reviews)
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Convenient In-Home Care When You Need It Most
“I was feeling too lousy to get in a car and drive to my doctor’s office, that’s IF I could get an appt. So I called InstED. And a friendly paramedic was at my home within hours. He checked my vitals and really listened to me…he even made me laugh. Based on my symptoms and a phone consult with a doctor, a diagnosis was made, and meds were called in to my pharmacy. All in all it was a very pleasant experience, even when I didn’t feel very good.”
Reliable, Fast & Compassionate Care Without the Wait
“Insted has always been a very reliable source of convenience in my life in regards to the medical field. I rely on Insted in lieu of a trip to the urgent care or if I’m not sure I need to be in the emergency room and if I want to skip the wait time. Today I was seen In regards to my TMJ and this very kind gentleman helped me figure out my next steps including seeing my PCP, booking a specialist And as well as a reminder To see a swallowing specialist. I was able to get this all figured out in less than an hour and I was very well taken care of. I am super grateful & glad for the service. Thanks Insted and to this kind, intelligent gentleman!”
Fast, Caring & Personalized Care Beyond Expectations
“Such a wonderful experience…. The wait was way less than expected and the service was amazing from start to finish!!!! They even care enough to come back in a few days to check up and do some blood work again! It’s better than an ambulance and without an ambulance being parked outside that draws attention, they come in a cute van that has logos …. WAY better! They tested the blood right there and was more personal and thorough and faster than the hospital!!! I recommend this hidden gem to everyone and anyone in need of their services!!!! 5 stars doesn’t give them enough credit!”
Exceptional In-Home Care for Elderly Patients
“My review of instant mobile today I had a nurse by the name of Jennifer who came to my dad’s home and not only took her time to check and review my dad’s situation as well. She did for my stepmom. This nurse was amazing and she went over and Beyond wish I could give it more than five stars because the service from this place. They are very awesome and I wish I could say more but I only have limited of space. I do recommend for the elderly people who has CCA this service”
Compassionate In-Home Urgent Care
“Excellent service for in home urgent care for my 99 year old aunt. All staff were friendly and very compassionate. Called in the evening and the paramedic arrived first thing the next day and were able take care of her in her home. No awful waiting in the ER or urgent care. Great job InstED! Thank you”
Convenient In-Home Care When You Need It Most
“I was feeling too lousy to get in a car and drive to my doctor’s office, that’s IF I could get an appt. So I called InstED. And a friendly paramedic was at my home within hours. He checked my vitals and really listened to me…he even made me laugh. Based on my symptoms and a phone consult with a doctor, a diagnosis was made, and meds were called in to my pharmacy. All in all it was a very pleasant experience, even when I didn’t feel very good.”
Reliable, Fast & Compassionate Care Without the Wait
“Insted has always been a very reliable source of convenience in my life in regards to the medical field. I rely on Insted in lieu of a trip to the urgent care or if I’m not sure I need to be in the emergency room and if I want to skip the wait time. Today I was seen In regards to my TMJ and this very kind gentleman helped me figure out my next steps including seeing my PCP, booking a specialist And as well as a reminder To see a swallowing specialist. I was able to get this all figured out in less than an hour and I was very well taken care of. I am super grateful & glad for the service. Thanks Insted and to this kind, intelligent gentleman!”
Fast, Caring & Personalized Care Beyond Expectations
“Such a wonderful experience…. The wait was way less than expected and the service was amazing from start to finish!!!! They even care enough to come back in a few days to check up and do some blood work again! It’s better than an ambulance and without an ambulance being parked outside that draws attention, they come in a cute van that has logos …. WAY better! They tested the blood right there and was more personal and thorough and faster than the hospital!!! I recommend this hidden gem to everyone and anyone in need of their services!!!! 5 stars doesn’t give them enough credit!”
Exceptional In-Home Care for Elderly Patients
“My review of instant mobile today I had a nurse by the name of Jennifer who came to my dad’s home and not only took her time to check and review my dad’s situation as well. She did for my stepmom. This nurse was amazing and she went over and Beyond wish I could give it more than five stars because the service from this place. They are very awesome and I wish I could say more but I only have limited of space. I do recommend for the elderly people who has CCA this service”
Compassionate In-Home Urgent Care
“Excellent service for in home urgent care for my 99 year old aunt. All staff were friendly and very compassionate. Called in the evening and the paramedic arrived first thing the next day and were able take care of her in her home. No awful waiting in the ER or urgent care. Great job InstED! Thank you”
Convenient In-Home Care When You Need It Most
“I was feeling too lousy to get in a car and drive to my doctor’s office, that’s IF I could get an appt. So I called InstED. And a friendly paramedic was at my home within hours. He checked my vitals and really listened to me…he even made me laugh. Based on my symptoms and a phone consult with a doctor, a diagnosis was made, and meds were called in to my pharmacy. All in all it was a very pleasant experience, even when I didn’t feel very good.”
Reliable, Fast & Compassionate Care Without the Wait
“Insted has always been a very reliable source of convenience in my life in regards to the medical field. I rely on Insted in lieu of a trip to the urgent care or if I’m not sure I need to be in the emergency room and if I want to skip the wait time. Today I was seen In regards to my TMJ and this very kind gentleman helped me figure out my next steps including seeing my PCP, booking a specialist And as well as a reminder To see a swallowing specialist. I was able to get this all figured out in less than an hour and I was very well taken care of. I am super grateful & glad for the service. Thanks Insted and to this kind, intelligent gentleman!”
Fast, Caring & Personalized Care Beyond Expectations
“Such a wonderful experience…. The wait was way less than expected and the service was amazing from start to finish!!!! They even care enough to come back in a few days to check up and do some blood work again! It’s better than an ambulance and without an ambulance being parked outside that draws attention, they come in a cute van that has logos …. WAY better! They tested the blood right there and was more personal and thorough and faster than the hospital!!! I recommend this hidden gem to everyone and anyone in need of their services!!!! 5 stars doesn’t give them enough credit!”
Exceptional In-Home Care for Elderly Patients
“My review of instant mobile today I had a nurse by the name of Jennifer who came to my dad’s home and not only took her time to check and review my dad’s situation as well. She did for my stepmom. This nurse was amazing and she went over and Beyond wish I could give it more than five stars because the service from this place. They are very awesome and I wish I could say more but I only have limited of space. I do recommend for the elderly people who has CCA this service”
Compassionate In-Home Urgent Care
“Excellent service for in home urgent care for my 99 year old aunt. All staff were friendly and very compassionate. Called in the evening and the paramedic arrived first thing the next day and were able take care of her in her home. No awful waiting in the ER or urgent care. Great job InstED! Thank you”
For Caregivers
Taking care of a loved one is hard enough without trips to the ED. Whether you're caring for aging parents, a family member with chronic illness, or someone recovering from surgery, instED helps you avoid unnecessary hospital visits.
Benefits for caregivers:
- No need to arrange transportation
- Keep your loved one comfortable at home
- Safer choice for compromised immune systems
- Get peace of mind from professional care
- Coordinate with their regular healthcare providers
Frequently Asked Questions
How quickly can you come?
Response times are based on severity of symptoms, ranging from 3-6 hours for most visits. You can also schedule visits in advance.
What hours are you available?
We’re open 8 a.m. to 10 p.m., 365 days a year and accept online requests 24/7. If you request after hours, we'll return your call first thing the next morning.
Do you really bring high-level equipment?
Yes! We bring, EKG, blood/urine testing equipment, IV supplies, medications, and other equipment and supplies to treat you at home.
What if I need to go to the hospital?
If our team determines you need hospital care we will assist you in calling 911, if needed, and call ahead to the ED to let them know you’re coming.
Can you treat children?
No, instED is only available to adults, 18+.
Will you share information with my regular health care provider?
Absolutely. We will ask for your primary care provider's name when you request a visit. After your visit, we send all notes and test results to your primary care provider.
Where do you serve?
We serve communities throughout Massachusetts, except Nantucket and Martha’s Vineyard. Call 833-946-7833 or check our service area map online.
How do I request a visit?
Call 833-946-7833, request online at instED.us, or use our mobile app, free for download on the App Store and Google Play store.
What if I'm not home?
We can visit you at a residence in our service area — your home, a family member's home, assisted living, even hotels.
Is this covered by insurance?
Many plans cover instED. Call us at 833-946-7833 to check your specific coverage. Self-pay is also available.