Extend Your Care Beyond the Office
instED partners with primary care providers and specialists to deliver high-level medical care in patients’ homes — handling acute issues when you aren’t available, preventing unnecessary visits to the hospital, and coordinating closely with you.
Three Ways to Refer
Online Portal
Log in to instED NOW to request a visit for your patient. You'll get real-time updates and visit notes 24 within hours in most cases.
Call Us
Call our Clinical Resource Center at 833-946-7833. We'll take the referral over the phone and handle scheduling.
Have Patients Call
Your patients may be able to call us directly or request through their care manager. We'll verify their eligibility and coordinate with you on their care.
When to Refer
Refer patients who have urgent medical needs but don’t require the emergency department:
- After-hours acute issues (such as UTIs, respiratory infections, dehydration)
- Chronic disease flare-ups (such as COPD, CHF, diabetes)
- Patients with limited mobility who struggle to come to the office
- If you are unavailable, and your patient needs non-emergent care quickly
Advance Scheduling
You can book visits in advance for:
- Post-discharge follow-up
- Patients you’re worried about
- Chronic disease monitoring
What We Can Do
instED provides high-level diagnostics and treatment on-demand in the home:
Diagnostics
Blood tests (hemoglobin, hematocrit, electrolytes, BUN/creatinine, glucose, and others)
Urinalysis and urine dipstick
12-lead EKG
Rapid flu, strep, COVID tests
Vital signs
Ear assessment with digital otoscope
Treatments
IV fluids
Nebulizer treatments
Minor wound care
Straight catheter or Foley catheter insertion
Medication administration (PO, IM, IV, topical)
Who Provides Care
- Experienced paramedics and EMTs (typically 5+ years in emergency medicine)
- Board-certified physicians and NPs (real-time medical direction)
- Registered Nurses for telephonic triage and clinical advice
- Coordinated care with your practice
Seamless integration with your Practice
We collaborate with your practice to support patients with certain acute, nonemergency needs when clinically appropriate. We don't replace you — we support you by handling urgent issues when you're unavailable, especially after hours and on weekends.
Real-Time Communication
Providers can view visit status updates live on our platform, and visit notes are available following each visit. If there are visit findings that warrant close follow-up, our team may call you directly.Comprehensive Notes
Full encounter summaries, test results, and treatment plans are made available to care teams in our portal, via fax, or by EMR through direct address.Follow-Up Coordination
If we flag a patient as needing a follow-up visit, we will recommend follow-up timing and help schedule appointments with your office as needed.instED NOW Portal
View your patients' visit information, test results, and care plans anytime. Track visits and outcomes across your panel.Access instED NOW
Log in to view patient visit information, request new visits, and manage your practice’s engagement with instED.
- Request visits for your patients
- View visit notes and test results
- Track patient outcomes
- Download reports for your EMR
- Update your contact preferences
- Access training materials
Need portal access?
Call 833-946-7833 or email customersupport@insted.us
Get Started With instED
Provider Orientation
60-minute virtual session covering how to refer patients, what to expect, and how we coordinate care.
Monthly Provider Newsletter
Case studies, utilization tips, and updates.
Clinical Resources
Access our protocols, scope of practice, and educational materials in the provider portal.
Contact Us
Every provider practice and care team is assigned a Customer Account Manager for personalized support.
Frequently Asked Questions
How quickly do you see patients?
Most visits happen within 3-6 hours. Scheduled visits can be booked in advance.
What's your scope of practice?
We evaluate and treat episodic, acute, non-emergency issues that may be appropriate for in-home care. We do not provide ambulance transport and we do not serve as the patient's ongoing primary care.
When do you send patients to the ED?
Patients are sometimes escalated to seek emergency care at the time of triage if they do not meet the clinical criteria for an instED visit based on the triage protocols and require a higher level of care. In addition, patients are sometimes escalated to seek emergency care while instED is in the home based on their clinical evaluation and assessment. In all cases, we arrange safe transfer and coordinate with the receiving facility.
How do I get visit notes?
Notes are available in the instED NOW portal When the visit is complete. We can also fax them to your office or send through EMR direct address.
Can I request visits for patients proactively?
Yes! You can schedule visits in advance for patients you're concerned about
Do you bill me or my practice?
No. We bill the patient's insurance directly. There's no cost to your practice.
What if my patient doesn't have insurance coverage?
We offer self-pay options at transparent flat rates.
How do I reach you with questions?
Call us at 833-946-7833 or email customersupport@insted.us