Unnecessary ED use drives up costs of care for members who struggle to access appropriate non-emergency medical care elsewhere. Existing alternatives like telehealth and urgent care fail to address barriers for many members, especially after hours.
Most patients remain home on the day their visit and in the week following
Average cost savings per ED visit prevented
4.9-star rating shows members love the service
Reduces hospital admissions in the week following visits
We identify housing, food, transportation, and medication access issues and connect members to appropriate resources
For more than six years, instED has delivered high-quality, complex medical care in place, leading to improved outcomes, lower costs and satisfied members:
instED helps ACOs, IPAs, and value-based provider groups succeed under risk by:
8 a.m. – 10 p.m. coverage, 365 days/year
90% of instED visits prevent avoid unnecessary ED visits and hospital use on the day-of
Measurable impact in 90 days following intervention
Contributes to HEDIS and Star ratings through better access and follow-up
We can connect with your care management platforms, create quality reporting systems, and provide access support for your team. Contact us to learn more about our implementation support.
90% remain home same day
90-day reduction in admissions
10-15% navigated to appropriate care settings
4.9-star rating (1,600+ reviews)
Board-certified physician and NP oversight
Custom triage protocols
$1,200+ average savings per prevented visit
200-400% ROI depending on population
Reduced total cost of care
50%+ patients with medically complex flag
70% aged 60 or older
50% with history of SPMI/SUD
*Timelines vary by location and organizational requirements.
30-minute conversation to understand your goals and population
Review the model and receive customized proposal with ROI projections
Streamlined contracting and 8-12 week implementation
How quickly can we implement?
Most partners launch in 8-12 weeks from contract signing.
What's the ROI?
Depends on population and utilization, but partners typically see 200–400% ROI.
How do you integrate with our systems?
We have standard integrations for major EMRs, care management platforms, and claims systems.
Can we pilot with a subset of members?
Absolutely. Many partners start with a high-utilizing pilot group.
What reporting do we receive?
Real-time visit information access plus monthly reports on utilization, outcomes and satisfaction.
How do you handle after-hours?
We‘re open 8 a.m. – 10 p.m., 365 days a year. After-hours calls and portal/app requests are reviewed the next morning.
What if a patient needs emergency care?
InstED does not transport patients. We arrange safe transfer to the nearest Emergency Department and coordinate with the receiving facility.
Can we customize member communications?
Yes. We provide templates you can customize with your branding.
*Berg E, Estrella D, Patsiogiannis V, McGrath M, Eustache C, Zambrano J, et al. Emergency Department in Home (EDiH): A Novel Approach to Delivering Acute Care. NEJM Catal Innov Care Deliv 2024;5(7). DOI: 10.1056/CAT.23.0374
**Data based on internal program analysis and industry research. Case studies and custom modeling available on request.
