Reduce Costs of Care. Improve Member Satisfaction.
For Payers
Unnecessary ED use drives up costs of care for members who struggle to access appropriate non-emergency medical care elsewhere. Existing alternatives like telehealth and urgent care fail to address barriers for many members, especially after hours.
The instED Solution
90% ED Prevention Rate
Most patients remain home on the day their visit and in the week following
$1,200+ Savings Per Visit
Average cost savings per ED visit prevented
Improved Member Satisfaction
4.9-star rating shows members love the service
7-Day Impact
Reduces hospital admissions in the week following visits
SDOH Intelligence
We identify housing, food, transportation, and medication access issues and connect members to appropriate resources
Care With Impact
For more than six years, instED has delivered high-quality, complex medical care in place, leading to improved outcomes, lower costs and satisfied members:
- 50K+ encounters with more than 15K patients served
- $1,250* saved per encounter
- NPS consistently above 80
For Risk-Bearing Providers
Value-Based Care Alignment
instED helps ACOs, IPAs, and value-based provider groups succeed under risk by:
Extending Access
8 a.m. – 10 p.m. coverage, 365 days/year
Decreasing ED Use
90% of instED visits prevent avoid unnecessary ED visits and hospital use on the day-of
Reducing Admissions
Measurable impact in 90 days following intervention
Supporting Quality
Contributes to HEDIS and Star ratings through better access and follow-up
Flexible Financial Models
- Fee-for-service (per visit)
- Pay-for-performance models
- PMPM arrangements
- Shared savings models
Integration Support
We can connect with your care management platforms, create quality reporting systems, and provide access support for your team. Contact us to learn more about our implementation support.
Proven Results
Utilization Metrics
90% remain home same day
90-day reduction in admissions
10-15% navigated to appropriate care settings
Clinical Quality
4.9-star rating (1,600+ reviews)
Board-certified physician and NP oversight
Custom triage protocols
Financial Impact
$1,200+ average savings per prevented visit
200-400% ROI depending on population
Reduced total cost of care
Care Complexity
50%+ patients with medically complex flag
70% aged 60 or older
50% with history of SPMI/SUD
Easy 8-12 Week Launch
What to Expect:
- Dedicated account management
- Care team training and support
- Custom patient acquisition strategy and engagement materials
- Real-time visit insights
- Monthly impact reports and data analysis support
*Timelines vary by location and organizational requirements.
Sample Timeline:
Week 1-2: Discovery
- Identify patient cohorts.
- Review and model data and expected outcomes and savings.
- Finalize service area.
Week 3-4: Planning
- Align on goals and KPIs.
- Plan engagement strategy.
- Finalize pricing.
Week 5-9: Contracting
- Complete security/compliance reviews.
- Complete provider credentialing.
- Review and execute contract.
Week 10-12: Launch
- Train care teams and requesting providers.
- Finalize and deploy communications.
- Begin community outreach.
- Monitor initial outcomes.
Week 12+: Scale
- Expand engagement.
- Establish regular program governance and reporting.
- Analyze outcomes and iterate on successes.
Next Steps
Contact Info
Discovery Call
30-minute conversation to understand your goals and population
Model & Proposal
Review the model and receive customized proposal with ROI projections
Contract & Implementation
Streamlined contracting and 8-12 week implementation
Partner FAQ
How quickly can we implement?
Most partners launch in 8-12 weeks from contract signing.
What's the ROI?
Depends on population and utilization, but partners typically see 200–400% ROI.
How do you integrate with our systems?
We have standard integrations for major EMRs, care management platforms, and claims systems.
Can we pilot with a subset of members?
Absolutely. Many partners start with a high-utilizing pilot group.
What reporting do we receive?
Real-time visit information access plus monthly reports on utilization, outcomes and satisfaction.
How do you handle after-hours?
We‘re open 8 a.m. – 10 p.m., 365 days a year. After-hours calls and portal/app requests are reviewed the next morning.
What if a patient needs emergency care?
InstED does not transport patients. We arrange safe transfer to the nearest Emergency Department and coordinate with the receiving facility.
Can we customize member communications?
Yes. We provide templates you can customize with your branding.
Partner with instED
*Berg E, Estrella D, Patsiogiannis V, McGrath M, Eustache C, Zambrano J, et al. Emergency Department in Home (EDiH): A Novel Approach to Delivering Acute Care. NEJM Catal Innov Care Deliv 2024;5(7). DOI: 10.1056/CAT.23.0374
**Data based on internal program analysis and industry research. Case studies and custom modeling available on request.