An in-home visit from instED includes many of the same tests and treatments available in an emergency department, with less wait time and lower costs. If instED isn’t covered by your insurance, you can still receive a visit for a low, flat, fee of $399.
instED provides
When you aren’t feeling well, instED is here for you. Request a visit, for yourself or for a loved one 365 days a year, 8 a.m. to 10 p.m., including weekends and holidays.
instED MH providers bring a full array of testing and equipment into patients’ homes that help diagnose and treat a range of symptoms and medical needs. instED providers arrive without lights or sirens, with little disruption to routines.
An emergency department visit can cost hundreds or thousands of dollars out of pocket, even with insurance coverage. An instED visit is one low, flat price.
The costs of ambulance rides, tests, and treatments aren’t always clear. You don’t find out until you get a bill in the mail. With instED, you know what you are paying for up front.
Emergency departments prioritize life-threatening conditions. It can take hours to be seen for anything else. instED is fully equipped with many of the tests and treatments available in the ED or urgent care.
instED provides acute medical care to patients in the comfort of home. We are a team of board-certified emergency and family medicine physicians and nurses partnering with local, EMT-certified mobile health providers to offer care and services in the home. We have served patients in Massachusetts for more than 10 years and have completed over 41K visits with 15K patients.
instED is not a rapid response service. Call 911 or go to the nearest emergency department if you believe you may be experiencing a medical or psychiatric emergency.
instED can treat a wide range of common to complex illnesses, injuries, symptoms from chronic conditions and more for patients ages 18 and up.
See a list of commonly treated symptoms here.
Yes, you can use HSA and FSA funds, so long as you have a debit number linked to that account.
It’s easy to request a visit from instED! Simply give us a call at 1-833-946-7833 or use our online patient portal here.
The $399 visit fee covers all testing, treatment, and medication provided in the home during the instED visit. The patient is responsible for services received after the visit, including filling prescriptions, send-out lab work and any follow-up care after the visit. See section on send-out lab testing below.
Check with your insurance provider if you aren’t sure of your coverage.
instED is not a rapid response service. Call 911 or go to the nearest emergency department if you believe you may be experiencing a medical or psychiatric emergency.
instED nurses triage each visit request and assign an urgency level based on the patient’s need. Most instED visits take place within 3-6 hours of the request.
You will receive a text message and email with an estimated arrival time, and another when the Mobile Health Provider is on the way.
If your estimated visit time doesn’t work for you and you’d like to schedule for the following day, call us and we will make that change.
Rapid tests (sometimes called point-of-care tests) are covered in the visit fee. instED offers rapid flu, COVID, Strep, urinalysis and others.
Your instED provider may recommend sending your samples for send-out lab tests. Send-out lab work is not included in the visit fee. If the patient agrees to send-out lab work during an instED visit, it is the patient’s responsibility to pay for those tests.
Send-out lab testing is not required. Patients can refuse send-out lab testing during the visit.
If you receive a bill from a lab, call the number on the bill. If you have insurance, provide your information to the lab. Your insurance may cover all or part of the costs.
